Privacy Policy.

Lift Collection (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website or otherwise provide information to us.

1. Information We Collect

We only collect personal information that you voluntarily provide when you interact with our website or contact us. This may include:

• Your name
• Email address
• Phone number
• Project details, service requirements, or enquiry information
• Location or site information relevant to your project
• Any other information you choose to submit to us

We do not intentionally collect sensitive information unless it is necessary for our functions and you have provided it willingly.

We also collect non-identifiable website usage data (see “Cookies and Website Analytics” below).

2. How We Use Your Information

We use the personal information you provide for the following purposes:

• Responding to enquiries or service requests
• Preparing quotes and communicating about potential or ongoing projects
• Providing customer support and following up on requests
• Improving our services, processes, and customer experience
• Internal record keeping and administration

We will not use your personal information for marketing unless you have explicitly opted in to receive such communications.

3. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Your information may be stored in:

• Our website platform
• Secure email services
• Internal project or client management systems

Access is restricted to authorised team members only.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties.

Your information may be disclosed only:

• To trusted service providers who assist us with website hosting, email, or operational needs
• If required by law, court order, or government authority
• If necessary to protect our legal rights, safety, or property

All third-party providers are required to handle your information securely.

5. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve functionality and understand how visitors use the site.

These tools may collect non-identifiable data such as:

• Browser type
• Device information
• Pages visited
• Time spent on the site

This information is used in aggregate and does not identify you personally.
You may disable cookies via your browser settings if you prefer.

6. Accessing or Updating Your Personal Information

You have the right to:

• Request access to personal information we hold about you
• Request corrections if your information is inaccurate, incomplete, or out of date

To make a request, please contact us using the details below.

7. How to Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at:

Lift Collection
Email: hello@liftcollection.com.au
Phone: 1800 940 955